Terms of Service

1. Accounts and roles

A Customer is a company that creates a workspace. The Customer's owners and admins manage its members, clients, portals, billing, and settings and are responsible for everyone they add. Portal users (residents, board members, property managers, vendors) use the Service at a Customer's invitation; the Customer decides what they can see and do.

Keep your sign-in method (your email inbox or mobile number) secure. Tell us at once if you believe someone else is using your account. You must be at least 18 to create a workspace.

2. Your data

Everything a Customer and its users put into the Service ("Customer Data") belongs to the Customer. You give us the limited license we need to host, process, back up, display, and transmit it to provide the Service, and no more. We do not sell Customer Data and we do not use it to train AI models. Our Privacy Policy explains how we handle personal information.

Customers are responsible for having the right to enter the information they enter, for the notices and consents their clients and residents need (including consent to receive text messages), and for using exports and backups if they want copies outside the Service.

3. Acceptable use

Do not use the Service to:

• break the law, infringe anyone's rights, or send unsolicited or deceptive messages;
• send text messages to people who have not agreed to receive them, or keep messaging someone who replied STOP;
• upload malware, probe or overload the Service, or access data that is not yours;
• resell the Service or build a competing product from it without our written agreement.

We may suspend accounts that put other customers, the public, or the Service at risk, and we will tell you why unless the law prevents it.

4. Plans, trials, and billing

• New workspaces start with a 14-day free trial. No card is needed to start. If no plan is chosen, the workspace becomes read-only after a short grace period; nothing is deleted.
• Paid plans are billed monthly in advance in US dollars through our payment processor and renew until cancelled. Plan prices and limits are shown in the product.
• You can cancel at any time from the billing page. Service continues to the end of the paid period; we do not refund partial months unless the law requires it.
• Text message usage beyond what a plan includes, and per-number charges for dedicated company numbers, are billed as shown in the product.
• We may grant complimentary plans for pilots and partners; they carry no charge and may be ended with 30 days' notice, after which a trial begins.
• We may change prices with 30 days' notice by email; changes take effect at the next renewal.

5. Text messaging (SMS) terms

CommonsWay sends text messages on behalf of the companies that use it: sign-in codes, request confirmations and updates, schedule windows, estimate and invoice notices, and replies in a conversation you are part of. We do not send marketing texts.

• Consent: you receive texts because you gave a company on CommonsWay your mobile number for its services, or asked for a sign-in code.
• Frequency: message frequency varies with activity on your requests.
• Cost: message and data rates may apply according to your mobile plan.
• Opt out: reply STOP to any message to stop receiving texts from that number. You will get one confirmation message.
• Help: reply HELP for help, or email support@commonsway.com.
• Carriers are not liable for delayed or undelivered messages.
• Mobile numbers and opt-in information are never shared with third parties for marketing. See our Privacy Policy.

6. Third-party services

The Service relies on providers for hosting, email, text messaging, payments, error reporting, and optional integrations such as QuickBooks Online. When you connect a third-party account, that provider's terms apply to your use of it. We are not responsible for third-party services, but we choose them with care and will help you resolve problems that involve them.

7. Availability and support

We aim to keep the Service available around the clock and we monitor it continuously. Planned maintenance is announced in advance when it affects availability. Support is by email at support@commonsway.com on business days. The Service is provided as is; we do not promise it will be error-free or uninterrupted.

8. Intellectual property

The Service, including its software, design, and documentation, belongs to CommonsWay and its licensors. We give you a non-exclusive, non-transferable right to use it under these terms. Feedback you send us may be used without obligation to you.

9. Disclaimer and limits of liability

To the fullest extent the law allows, the Service is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The Service helps you run your business; decisions about pricing, scheduling, safety, and the work itself are yours.

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, and our total liability for all claims in any 12-month period is limited to the fees the Customer paid us in that period. These limits do not apply to a party's breach of Section 2, to indemnity obligations, or to liability that cannot be limited by law.

10. Indemnity

The Customer will defend and indemnify CommonsWay against third-party claims arising from Customer Data, the Customer's use of the Service in breach of these terms, or messages the Customer directed us to send without the required consent.

11. Termination

You may close a workspace at any time. We may suspend or end access for breach of these terms, for non-payment after notice, or if required by law. After a workspace closes, the Customer may export its data for 30 days, after which we delete it as described in the Privacy Policy.

12. Governing law and disputes

These terms are governed by the laws of the State of Florida and the United States, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try in good faith to resolve the dispute by writing to the other. Courts located in Florida have exclusive jurisdiction, and each party consents to that jurisdiction.

13. Changes to these terms

We may update these terms. We will post the new version here with its effective date and, for material changes, email Customers at least 30 days before they take effect. Continuing to use the Service after that date means you accept the new terms.

14. Contact

Questions about these terms: support@commonsway.com. More ways to reach us are on the contact page.